Terms of Service

These Terms of Service ("Terms") govern your access to and use of hCase, a healthcare clinic management platform operated by Cognentra Technology Private Limited ("Cognentra", "we", "us", or "our").

By accessing or using hCase, you agree to be bound by these Terms. If you do not agree with these Terms, you should not use the Service.

1. About hCase

hCase is a software platform designed to assist healthcare professionals, clinics, and organizations with managing clinic-related operations and information.

Depending on the subscription and features available, hCase may provide functionality including:

• Patient management
• Physician management
• Appointment management
• Medical records
• Prescriptions
• Medical reports
• Notifications
• Billing and payment-related functionality
• Wallet and transaction management
• Subscription management
• Administrative functionality
• Reporting and analytics

Features may change, be added, or be removed over time.

2. Eligibility and Authorized Use

You may use hCase only if:

• You are legally capable of entering into these Terms; and
• You have the authority to use hCase on your own behalf or on behalf of the clinic or organization you represent.

If you use hCase on behalf of a clinic, organization, or other entity, you represent that you have authority to bind that entity to these Terms.

3. Account Registration

Certain features require you to create an account.

You agree to:

• Provide accurate and current information
• Maintain the confidentiality of your account credentials
• Keep your account information updated
• Prevent unauthorized access to your account
• Notify us promptly of suspected unauthorized access

You are responsible for activity occurring through your account unless caused by circumstances outside your reasonable control.

4. Healthcare Professional Responsibility

hCase is a software tool and does not provide medical diagnosis, treatment, or professional medical advice.

Healthcare professionals and clinics remain solely responsible for:

• Patient care
• Medical decisions
• Diagnosis and treatment
• Prescriptions
• Clinical documentation
• Accuracy of patient records
• Obtaining required patient consent
• Compliance with applicable healthcare and privacy laws

hCase should not be considered a replacement for professional medical judgment.

5. Patient Information

Users may enter patient and healthcare information into hCase.

Users are responsible for ensuring that they have the appropriate authorization and legal basis to collect, use, and process such information. Users must not use hCase to unlawfully collect, disclose, or process personal or healthcare information.

6. Acceptable Use

You agree not to:

• Use hCase for unlawful purposes
• Attempt to gain unauthorized access to hCase or another user's account
• Circumvent security or authentication mechanisms
• Introduce malicious software or code
• Interfere with the operation of hCase
• Attempt to access data belonging to another user without authorization
• Reverse engineer, decompile, or disassemble the Platform except where permitted by applicable law
• Copy, reproduce, resell, or commercially exploit hCase without our written permission
• Use hCase to violate the privacy or rights of another person
• Upload content that violates applicable law
• Use the Service in a manner that could damage, disable, overburden, or impair the Platform

7. Subscription and Payment

Certain hCase features may require a paid subscription.

Where applicable:

• Subscription fees will be communicated through the applicable hCase pricing or subscription process.
• Users are responsible for paying applicable fees.
• Subscription plans may have different features, limits, and billing periods.
• Taxes and applicable charges may apply.
• Payment processing may be handled through third-party payment providers.
• Specific subscription, billing, renewal, cancellation, refund, and payment terms may be provided separately for the applicable plan.

8. Cancellation and Termination

Users may cancel their subscription or account according to the applicable cancellation process.

We may suspend or terminate access to hCase if:

• You materially violate these Terms
• Your use creates a security risk
• You engage in fraudulent or unlawful activity
• Required by law
• Payment obligations remain unpaid
• Continued access could harm hCase, other users, or our systems

Where appropriate, we may provide notice and an opportunity to resolve the issue before suspension or termination.

9. Intellectual Property

hCase and its underlying software, design, interfaces, branding, logos, documentation, features, and other materials are owned by or licensed to Cognentra Technology Private Limited and are protected by applicable intellectual property laws.

Except as expressly permitted by these Terms, you may not:

• Copy hCase
• Modify or create derivative works
• Distribute hCase
• Sell or sublicense hCase
• Use hCase branding without permission
• Attempt to obtain the source code or underlying technology

These Terms do not transfer ownership of hCase or its intellectual property to you.

10. User Content and Data

Users retain their rights in information and content they lawfully provide through hCase, subject to applicable law and contractual arrangements. You grant Cognentra the limited rights necessary to host, process, transmit, store, back up, and otherwise process such information solely for providing, maintaining, securing, and improving the Service, subject to our Privacy Policy and applicable agreements.

11. Service Availability

We aim to provide reliable and secure access to hCase, but we do not guarantee that the Service will always be:

• Available without interruption
• Error-free
• Free from security vulnerabilities
• Compatible with every device or software environment

hCase may occasionally be unavailable because of maintenance, upgrades, technical problems, security incidents, third-party service failures, or circumstances beyond our reasonable control.

12. Third-Party Services

hCase may integrate with third-party services, including payment, communication, hosting, analytics, or other services. Third-party services may be governed by separate terms and privacy policies. Cognentra is not responsible for third-party services that it does not control.

13. Disclaimer

hCase is provided as a software platform to assist with clinic and healthcare-related administrative activities.

Cognentra does not provide medical advice, diagnosis, treatment, or healthcare services through hCase.

Users are responsible for independently verifying information and exercising appropriate professional judgment. To the extent permitted by applicable law, hCase is provided on an "as available" and "as is" basis without warranties that are not expressly provided in these Terms.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Cognentra Technology Private Limited and its directors, employees, representatives, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to the use or inability to use hCase.

This may include, to the extent permitted by law, loss of profits, business interruption, loss of data, or other indirect losses.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

15. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Cognentra Technology Private Limited and its directors, employees, and representatives from claims, losses, liabilities, damages, and expenses arising from:

• Your violation of these Terms
• Your unlawful use of hCase
• Your violation of another person's rights
• Information or content you submit through hCase
• Your failure to obtain required authorization or consent for information you process through hCase

16. Privacy

Your use of hCase is also governed by our Privacy Policy, which explains how we collect, use, store, and process personal information. Please review the hCase Privacy Policy before using the Service.

17. Changes to the Service

We may modify, update, improve, or discontinue portions of hCase from time to time. Where appropriate, we may provide notice of material changes.

18. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on the hCase website with an updated "Last Updated" date. Your continued use of hCase after changes become effective constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

19. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of India, subject to applicable legal requirements. Any dispute arising from or relating to these Terms shall be subject to the jurisdiction of the courts having appropriate jurisdiction over Cognentra Technology Private Limited, subject to applicable law.

20. Contact Us

If you have questions regarding these Terms or hCase, you can contact us at: